Turn the ballpark quote into a home run!

Turn the ballpark quote into a home run!

Just Give Me A Ballpark Price…

You hire well trained service technicians and provide them with the tools to do the job right, and with high quality.  Your price has to reflect that.  But now, a customer is on the phone and they want you to provide them with a “ballpark” price.  Obviously they are trying to compare you to your competitors based on price alone.

Your entire organization needs to know why the price you must charge is a better price for the customer and how to explain that to the customer.

Online Courses – Available 24/7

Take advantage of the online courses offered on My Learning Center to help your team prepare to address this issue with your customers.

Course Title: Only YOU Can Prevent Objections
Instructor: Richard Harshaw Hours: 1

Course Title: Five Customer Buying Principles
Bill Kinnard Hours: 1

Course Title: Your 60 Second Sales Pitch
Beth Goldstein Hours: 1

Click here to learn how to access My Learning Center

To access My Learning Center click the My Learning Center tab after securely logging into your GoSite.
If you have any questions, please email MY Learning Center.

**RECALL – Flushmate® III Pressure-Assisted Flushing System

Flushmate® III Pressure-Assisted Flushing System


QUESTIONS CALL: 1·800·303-5123


The affected Flushmate III Series 503 units can burst at or near the vessel weld seam releasing stored pressure. This pressure can lift the tank lid and shatter the tank, posing impact or laceration hazards to consumers and property damage.

This recall has been expanded to include all Flushmate III units manufactured from October 14, 1997 to April 30, 2011. The first six numerals of the serial number are the date code. The date code range for this recall begins with 101497 (October 14, 1997) and continues through 043011 (April 30, 2011).

For a free repair kit, visit



Or call Flushmate toll-free at

(800) 303-5123

Between 8:00a.m. and 10:00 p.m. ET, Monday through Friday, and between 8:00 a.m. and 6:30 p.m. ET on Saturday.

In cooperation with the U.S. Consumer Product Safety Commission Post until November 14, 2016

Doylestown Fire

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As you are likely aware, our Doylestown showroom fell victim to a devastating fire on Monday night, August 1, 2016.  While we are heartbroken by the loss, we will continue to provide quality products and service to our valued customers.  Whether you have an active job with us, or you wish to begin your luxury bath renovation, you can still reach us at our Doylestown phone number 215-348-5720 or any of our other GSI Bath Showplace locations (http://www.gsibathshowplace.com/Locations.HTML)

We must give our deepest thanks to the brave firefighters and all of the emergency responders from Doylestown and the surrounding communities who sacrificed so much to fight this fire for more than 6 hours.

While our showroom could not be saved, through their efforts, further danger and damage to our friends and neighbors in the township were avoided. 

Check out Delta Faucet’s new Inspired Pro Site!


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Transformative tools for trade professionals.

View online

Inspired Pro from Delta | Get Inspired.
Inspiration is just a click away.
Transform your business with help from Inspired Pro, offering fresh news on industry trends, design ideas and more. Click below for some of our favorite articles.

Before and AfterThe versatile Delta® Essa™ Kitchen Collection offers designers a soft, contemporary take on Euro design.

For Your BusinessLearn how to leap daunting design challenges with a single bound and be a hero to your clients.

Innovation SpotlightLearn how the Delta Vero® Collection helped one remodeling couple give their 1951 ranch house a shiny new future.

Trends & Inspiration  Check out fresh ideas for the laundry space that’ll make washing and drying your clients’ favorite part of the day.

Sloan Puts Water Efficiency to Work


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Sloan Puts Water Efficiency to Work

Sloan has just released a new landing page and brochure dedicated to putting water efficiency to work. The landing page and brochure outline Sloan’s commitment to water conservation and feature a variety of water efficient products that help achieve water efficiency goals. The landing page also includes a LEED® v4 Qualification Guide, water-savings tips and more.

Sloan’s products offer water conservation without sacrifice. Our global team of engineers have developed technologies that improve water efficiency without compromising design, quality, affordability or performance. For more  information flip through the PDF brochure below or visit the landing page at www.sloanvalve.com/waterefficiency.

Download PDF Brochure

Sloan Valve Company

Since 1906, Sloan has been the world’s leading manufacturer of water-efficient solutions that are built to perform, guaranteed to last, and are designed with the hopes of promoting a healthy environment through water conservation. Each of our divisions specializes in helping us offer reliable products that will ultimately improve the quality of life of the customers and communities we serve.

Visit our website

The full Weil-McLain Boiler Bucks™ site is live!

The full Weil-McLain Boiler Bucks™ site will be live on June 29th. That means you can officially start registering your purchases with us starting next Monday, June 29, and watch your points roll in! Treat yourself or your team to a variety of high quality rewards, such as work and winter apparel, safety gear, tools, electronics, gift cards, training sessions and more.
You can earn points for your purchases as such:

  • Domestic Water Heater = 100 Boiler Bucks
  • Standard Efficiency Cast Iron Oil = 250 Boiler Bucks
  • Standard Efficiency Cast Iron Gas = 250 Boiler Bucks
  • High Efficiency Residential = 350 Boiler Bucks
  • Standard Efficiency Cast Iron Commercial = 650 Boiler Bucks
  • High Efficiency Commercial = 1600 Boiler Bucks
If you haven’t enrolled yet, you can still sign up for Boiler Bucks Fast Start Registration at the official website now through July 20, 2015.
As a reminder, business owners/operators and contractors who enroll during the Fast Start Registration period receive 300 Boiler Bucks and will have a 1 in 4 chance of winning one of the prizes below. Installers who register during the same period also have a chance to win one of the following items:
Once Fast Start Registration ends on July 20th, contractors will be eligible to redeem their Boiler Bucks for rewards. We’re excited about your participation in the Contractor Loyalty Program! Let us know if you have any questions or comments.
To download a .PDF of this email, click here.

Bradford Whites Homeowner Focused NAECA Brochure Available to Help Explain the Changing Options and Costs


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Explaining to your customers why they may not be able to get an exact replacement for their water heater, why the warranty is different and why the cost has increased can be a challange.  Bradford White Water Heaters has put out the attached brochure to help.

Download the full brochure here.  Or ask at any of our Grove Supply Inc. Trade Locations for a printed copy.


The New American Standard Vormax Toilet… It’s Clean!!


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imageWhen Clean Matters

Getting the toilet completely clean is one of the nastiest jobs, especially those dirty, hard-to-reach spots under the rim. In reality, conventional toilet design is a big part of the problem.

Introducing American Standard’s VorMax™ Flush Technology – The Cleanest Flush Ever Engineered.

VorMax is the solution to maintaining a cleaner toilet Capture3bowl by simply flushing the toilet. Its revolutionary VorMax™ flushing action, CleanCurve™ Rim design, and EverClean® Surface keep

the bowl so clean from top to bottom, you’ll never have to worry about missing a spot again. VorMax Flush Technology has been independently tested and proven to clean 2 times better than conventional toilets*. With a flush that cleans that well you can say goodbye to skidmarks, streaks, and splatter for good.


American Standard continues it’s leadership in toilet innovation by putting an end to some of the most embarrassing and disgusting toilet bowl problems including…

“Skid Marks”


and “Splatter”